Salon Etiquette + Policies

• To provide the best possible scheduling options to our guest, Please give a 48 hour notice if you are unable to make your scheduled appointment and we'd be happy to rebook it.

• Failing to give a 48 hour notice will be required to pay a $45 rebooking fee. No future appointments with any stylist will be made until fee is paid.

• Arriving 15 minutes late without prior notice may lead to rescheduling.

• If you give no notice or no show your appointment you may be banned from booking future appointments with the salon.

• We do recommend no children or extra guest unless recieving services.

• Due to sanitation no returns on retail.

• You can return/exchange Avenue Extensions within 30 days from the day of receipt if The hair has not been worn, damaged, or removed from the original packaging.

• WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE NOT COMPLYING TO THE SALON POLICIES &/OR GENERAL DECENT BEHAVIOR GUIDELINES.

Service redo policies

We strive to offer our guests the highest level of guests satisfaction. In the unlikely event that you’re having challenges with your service please contact your artist directly within 4 days and we are happy to correct the issue with no additional charge. If you have trouble getting in touch with them you can email support@topavenuesalon.com please state your full name, phone number, and the artist you received a service from.

Redo policy exceptions

Some guests will not qualify for a redo policy for reasons beyond our control.

Who doesn’t qualify:

• Guests enduring a color correction process

• Guests who have used box color in the last 3 years

• Guest whose desired goal requires multiple steps/visits

• Guests who adjust their own hair or have another artist adjust their hair

Guests falling under these categories will have to pay for any adjustments.